Frequently Asked Questions

Click on the more tab (located in the bar across the top of the homepage), click on the help tab.  You will be prompted to enter the e-mail address you used when you registered originally. An e-mail will then be sent with your account information.  The login information/activation auto-emails may go into your spam filter so you may have to update your spam settings to allow the @dentaltown.com and @farranmedia.com email addresses to go through. 

If you do not receive the information please e-mail sally@farranmedia.com for further assistance.

Click on the become a member button in the top right hand corner. 

Follow each of the 3 steps through the process and provide accurate and complete information in all required fields. This information is not privy to any other members of the site and will not be sold to marketers.

Once you have submitted your registration information, you will be sent an e-mail. You must open that e-mail and click an activation link before you will be allowed on the site. If the e-mail is not received, the auto-emails may be going into your spam filter so you may have to update your spam settings to allow the @dentaltown.com and @farranmedia.com email addresses to go through.  If you still do not receive the information, please e-mail sally@farranmedia.com for further assistance.

Tips for Registering:

  There are no spaces allowed in your Login Name. If you would like to use a space, you must use an underscore “_”, this can be done by pressing shift on your keyboard as you press the hyphen key

  You may enter spaces for your Display Name, which can be updated in your Public Profile

  The password is case sensitive

  You must enter a valid e-mail address in order to activate your new account

  Make sure you fill in all required fields or boxes; otherwise you will receive an error message when submitting your registration  

   If you have issues during any of the steps, please contact Sally Gross at sally@farranmedia.com.

Once you are logged in, click on your avatar/profile picture in the top right, click view profile from the drop down menu, click on Communities, from there you will able to join other communities (if permitted). (Note: Once you join a community you cannot remove yourself from that community.) To check which communities you belong to click on your avatar/profile picture and in the drop down menu will be a list your communities.  Make sure you click the Update Communities button at the bottom of the screen once you are done.

Some of our communities are restricted to certified specialists.  If that community is not available for selection, you may not be eligible to join.  If you have questions regarding your eligibility, please contact Sally Gross at sally@farranmedia.com 

Once you are logged in, click on your profile picture/avatar in the top right corner. From the drop down menu click on view profle.

From here you will be able to update your registration information and public profile, change your email or password, manage your subscriptions, upload a signature and avatar, and manage other settings for your account. 

After each change, make sure to click the update button at the bottom of each section, before clicking on a different link.

Once you have logged in, click on the podcasts tab (located in the bar across the top of the homepage) and then choose the option create/edit your podcast. 

Click the media item and it will automatically be inserted into the main text editor.  If you’d like you can include additional text/images.  Click Publish to post your blog post. 

Once your blog post is published you will be able to play your podcast.
 

Once you are logged in, click on the classified ads tab with your mouse (in the bar across the top of the homepage), click on view all classified ads. This will take you to the classified ads section.

Click the category you wish to view (this will be on the left side). This will bring up every ad that has been placed in this category, starting with the latest post date.

You can also use the search bar. This information can be Keywords, Locations, Specialty, and Category.  The less information you enter, the broader your search will be. Don't forget to click the go button once you have entered your information. 

Once you are logged in, click on the classified ads tab with your mouse (in the bar across the top of the homepage), and click on get started here. This will take you to our classified ad pricing.

From this page, you can view all of the classified ads, see bulk pricing, and create your ad. 

To create your ad, click on create your ad, type in the required information and any additional information you desire.  Add your Ad Content, and upload any photos or resume you wish to include. Please note, if you are adding a photo or resume, you must select a category before you can upload an image.

When you have added all the desired content, click the save button at the bottom with your mouse.

Once you are logged in, click on the subscribe to magazine button in the right corner.

Click the Yes, Please Renew tab to update your subscription.

You can also access this information by logging in and locating the Magazine image on the homepage.  Click the Subscribe / Renew  at the bottom of the image, update your information, and click the Subscribe/renew button at the bottom of the page.

Click on the subscribe to magazine button in the right corner. ( If you wish to subscribe to Hygienetown and Orthotown you will have to go to the homepage of whatever magazine you wish to subscribe to) Some of our communities are restricted to certified specialists.  If that community is not available for selection, you may not be eligible to receive a magzine. 

Click the register link to subscribe to the magazine. You will have to fill everything for you to start receiving your magazine. It does take up to 6-8 weeks to receive your first magazine from the time you registered. 

If you need further assistance during this process, please email our Circulation Manager at marcie@farranmedia.com.

Once you have logged in, click on the message boards tab (in the bar across the top of the homepage) and then choose the option forum categories.  This will take you to a page with a variety of categories, starting with “Anesthesiology, Appliance Therapy, Assistants”, etc. 

Find the category that reflects the post you wish to create and click on it.  Depending on the category, you may need to select a subcategory.  For example, if you want to create a case about Teeth Whitening, you would select the category “Cosmetic Dentistry”, and then select the subcategory “Bleaching/Whitening”.  However, if you wanted to post a case regarding Periodontics, you would only need to select the category “Periodontics”, as this category has no subcategories. 

From there, click on the New Case tab (located in the bar under the category you picked).

Now, you will be able to enter a title and content, and utilize the toolbar to check spelling, insert an image, change the font, etc.  If you wish to upload images, you will need to have your photos or x-rays saved to your computer in order to upload them to this page.  When you have completed the content of your post, click Post Case at the bottom of the page. 

Your case will appear in the category for all members to view.  It will also initially appear in the “Today’s Active Topics” and the “Today’s Active Cases” sections of the site for the remainder of the day, or for the remainder of the day from the last reply to your case. 

Now to submit your message you will click on the Post button.

Once you have logged in, click on the message boards tab (located in the bar across the top of the homepage) and then choose the option forum categories. This will take you to a page with a variety of categories, starting with “Anesthesiology, Appliance Therapy, Assistants”, etc. 

Find the category that reflects the post you wish to create and click on it.  Depending on the category, you may need to select a subcategory.  For example, if you want to create a thread about Teeth Whitening, you would select the category “Cosmetic Dentistry”, and then select the subcategory “Bleaching/Whitening”.  However, if you wanted to post a thread regarding Periodontics, you would only need to select the category “Periodontics”, as this category has no subcategories. 

From there, you will need to locate the New Topic tap (located in the bar under the category). 

You will be able to enter a title and content, and utilize the toolbar to check spelling, insert an image, change font, etc.  When you have completed the content of your post, click Post at the bottom of the page. 

Your thread will appear in the category for all members to view.  It will also initially appear in the “Active Topics” section of the site for the remainder of the day, or for the remainder of the day from the last reply to your thread. 

First you need to have saved images from your image software or x-rays from your practice management software.  You can easily export those by opening each image and saving to your desktop or if you want to do this process at home versus at the office you can email them to yourself, open them at home and save to your desktop.  These images can be saved as either a .jpeg or .gif making sure the file name does not include any non-alphanumeric characters such as #, %, &, @, etc. Once these image files are saved, you can upload them to Cases, Topics, your Image Gallery, etc.

When you create a post by clicking the Reply or New Topic button, you can upload an image by clicking the Insert Image icon in the toolbar. This looks like a square, with mountains, and is located in the bottom row tool bar.  If you rest your mouse over it, a label will appear saying "Insert Image".

The upload images window will then open up. Click the select button to find the image on your hard drive, and then click Upload. A preview of the image will appear on the screen. If this is the image you wish to upload, click the Insert button.  If the image was placed in your post, you can close the Image Gallery window.

How to start a poll on the message boards:

Once you have logged in, click on the “Message Boards” (located in the bar across the top of the homepage) and then choose the option forum categories.  This will take you to a page with a variety of categories, starting with “Anesthesiology, Appliance Therapy, Assistants”, etc. 

Find the category that reflects the poll you wish to create and click on it.  Depending on the category, you may need to select a subcategory.  For example, if you want to create a poll about Teeth Whitening, you would select the category “Cosmetic Dentistry”, and then select the subcategory “Bleaching/Whitening”.  However, if you wanted to post a poll regarding Periodontics, you would only need to select the category “Periodontics”, as this category has no subcategories. 

From there, you will click on New Poll. You will be able to enter a question and options for answers, as well as utilize the toolbar to check spelling, insert an image, change font, etc.  When you have completed the content of your poll, click Post at the bottom of the page. 

Your poll will appear in the category for all members to view.  It will also initially appear in the “Active Topics” section of the site for the remainder of the day, or for the remainder of the day from the last reply to your thread. 

Please note – once you create your poll, you won’t be able to edit the question or answers.

To insert media into a topic or reply click on the Media Gallery button (play button to the right of the YouTube button in the editor).



This will open the media gallery and will display any previously uploaded media here. To insert a previously uploaded video or audio file, simply click on it to insert it into the body of your post at the cursor.

You can also upload video and audio (podcast) files by selecting one in the media gallery window, giving it a title, and uploading it. Once the media file is uploaded, click to insert. After it is submitted, the media will be processed and will show up in the gallery as pending until it completes. You can close the media gallery and write your post while waiting for the media to finish processing. You can also refresh the window by clicking on the reload button in the top right corner (next to the close button). Once the media file is uploaded, click to insert.

Most licensing boards accept credits from AGD PACE and ADA CERP recognized providers. However, it is the responsibility of each registrant to contact his/her licensing board to verify which credits are accepted. Note that many states do not accept credits for practice management courses. Continuing education credits issued for completion of online CE courses may not apply toward license renewal in all licensing jurisdictions.

How to Subscribe to a Forum:

If you would like new posts in a particular forum sent directly to your email, you can subscribe to that forum.  Once you have logged in, click on the message boards (in the bar across the top of the homepage) then forum categories.  This will take you to a page with a variety of forums, starting with “Anesthesiology, Appliance Therapy, Assistants”, etc. 

Find the forum that you wish to subscribe to.  Depending on the forum, you may wish to only subscribe to a subcategory.  For example, if you want to receive updates about Teeth Whitening, you would select the forum “Cosmetic Dentistry”, and then select the sub forum “Bleaching/Whitening”.  Once you are in that forum, click the Subscribe tab .  However, if you wanted to receive updates for all of “Cosmetic Dentistry”, you can also click the Subscribe tab (in the tool bar below the category), prior to selecting a subcategory.

All of the new posts will be sent to the email we have on file in your View Profile section of the website.

How to subscribe to a Thread:

If you would like new posts in a particular thread sent directly to your email, you can subscribe to that thread.  Once you have logged in, click on the thread you wish to subscribe to.  At the top of the post, under the topic, click the Subscribe tab.  All of the replies in this thread will be sent to the email we have on file in your View Profile section of the website.

How to follow a Member:

If you would like new posts from a particular Member sent directly to your email, you can follow that Member.  Once you have logged in, find the Member you wish to follow, either by the search button(magnifying glass in the top right) or within a thread.  Click the follow link under their picture and all of the posts from this Member will be sent to the email we have on file in your View Profile section of the website.

Once you are logged in, click on your avatar/profile picture in the top right, click view profile from the drop down menu. This will take you to your account, public profile, subscriptions/opt ins,settings and communities. 

Once there, you can modify your Public Profile, including display name, update your email address and password, upload an avatar and signature, update your subscriptions, and more.

Once you are logged in, click on your avatar/profile picture in the top right, click view profile from the drop down menu. This will take you to your account, public profile, subscriptions/opt ins,settings and communities Click on the Avatar/Signature link, then enter your contact information or any text you would like to include within your signature.

For the active clickable link you will need to enter the coding below that creates a sample hyperlink to your site. Here is an example of the code for http://www.towniecentral.com with a title for the link of "Townie Central":

<a href="http://www.towniecentral.com" target="_blank">Townie Central</a>

Copy and paste the above code into the signature box. You will need to remove the address between the quotation marks and insert the address you wish, including http://.  You will need to remove the Townie Central title, and insert the title of your link.  If you have issues with this please email Sally Gross at sally@farranmedia.com. 

If you are able to access posts in one community, but not another, you are not a member of the community that is denying you access. You will need to add the community denying you access to your account. Please do NOT re-register.

Once you are logged in, click on your avatar/profile picture in the top right, click view profile from the drop down menu, click on Communities, from there you will able to join other communities (if permitted). (Note: Once you join a community you cannot remove yourself from that community.)  Make sure you click the Update Communities button at the bottom of the screen.

Some of our communities are restricted to certified specialists.  If that community is not available for selection, you may not be eligible to join.  If you have questions regarding your eligibility, please contact Sally Gross at sally@farranmedia.com 

To check which communities you belong to click on your avatar/profile picture and in the drop down menu will be a list your communities. 

Click on the message board tab, click on the >> in the tool bar, click on private groups, click on create group.

Once you are logged into the site, click on the continuing education tab (in the bar across the top of the homepage) and then choose view all courses.

You can select a course by entering search criteria in the bar across the top portion of the Online CE section, search by category in the Categories list on the right side of the screen. 

Once you have found a course, click the course title to view details.  If you would like to view this course, click the orange View Course tab found to the right under the title.

When prompted, enter your payment information and your personal information. This information needs to be accurate, as it will appear on your CE Certificate.  When complete, click the Submit button at the bottom of this section.

You will be able to view the course in its entirety or pause and come back.

If you pause the course and leave the page, you can return to the course by clicking the continuing education tab (in the bar across the top of the homepage), click on the >>,  Click my receipts, you will then be able to select the title of the course, click the View Course button, then click the option to resume playback. 

After having obtained a minimum score of 70% on the post test, you can obtain your CE certificate in 3 ways:

1) After submitting your post test successfully, a page will appear with the button CE Certificate. Click on this button and you can print your certificate.

2) Click on the Continuing Education tab, click on My CE Certificates, a page will come up with all of the course you have taken. On the right side of the course click on view CE certificate. From there you will be able to print your certificate. 

3) You will receive your certificate by email. However, some Internet providers block these emails and you may not receive it. You still have all your certificates stored under the My CE Certificates link within the CE section of our communities as described in #2 above.

Most licensing boards accept credits from AGD PACE and ADA CERP recognized providers. However, it is the responsibility of each registrant to contact his/her licensing board to verify which credits are accepted. If both are accepted, you can then submit the ones of your choice.

The CE modules are formatted in Flash which does not support "print" functionality.

However, for the presentation slides, you can capture an image of each slide then paste that image into MS-Word or PowerPoint.  On Windows based systems you can do this by:

1. Pressing the < Alt > + < Prnt Scrn > buttons when focused on the browser window
2. Open up MS-Word or PowerPoint
3. Paste the image by pressing < Cntl > + < v >

Also, on some of the modules the presenter provided notes that you can extract by clicking on the “Notes” button in the lower right of the CE module and cut and paste the text into Word or any text editor.

Once you are logged into the site, click on the CE tab, click on my CE certificates, to the right of the CE title you will be able to view the certificate. You can either print it out or email it

Check that Flash Player is installed (already installed on 98% of all browsers) and that you have the latest version by clicking here:
http://get.adobe.com/flashplayer/

Make sure flash is enabled

https://get.adobe.com/flashplayer/

Clear cache and cookies

https://kb.wisc.edu/page.php?id=24629

Change browsers

You can do that in latest versions of Chrome at chrome://settings/content/flash.  You’ll need to explicitly allow http://www.dentaltown.com to use Flash as shown below







Also make sure your Microsoft Silverlight plug in is up to date:  http://www.microsoft.com/getsilverlight/Get-Started/Install/Default.aspx


If you see the animation playing in the section labeled Adobe Flash Player, then your Flash Player is up-to-date.  If you need to update or install Flash Player, you will be prompted to do so.

Additionally, pop-up blockers may prevent the course from displaying.  Either turn off your pop-up blocker or set it to allow pop-ups from towniecentral.com. (How to do this depends on your specific pop-up blocker).  

Note: Firewalls and antivirus programs may have script and pop-up blockers, you may need to turn them off or set them to allow the webcast.

Also, your Privacy setting in Internet Explored may prevent the course from displaying.  Set the Privacy setting to: Medium High or medium. Do the same for any other browser.

There are many things that can cause this to happen.  Below are some of the most common issues:

1.  Make sure your speakers are plugged into a power outlet, turned on and plugged into the correct output on your computers soundcard.

2.  At the lower portion of the webcast window and to the right of the “articulate” logo there is a volume icon. Make sure the volume level is turned up.

3.  Go to Windows “Control Panel”, click on “Sound and Audio Devices” and make sure your audio device volume is turned up and not muted.

4.  Make sure you are getting sound from other devices.  Can you hear sound from Windows Media Player, QuickTime or other media player? If you can’t, it is a problem with your computer and not the webcast.

5.  If you did not get sound in Step 4, it is possible that the driver on your sound card is not installed or corrupted. Go to “Control Panel”, System, and then find Device Manager. If there are any yellow question marks anywhere (particularly the sound), that means that the driver is gone, corrupt, or outdated. Find a new driver on the internet or try updating your soundcard.