Andrea Cook

by Andrea Cook
Practice management consultant Andrea Cook discusses the difference between customer service and customer experience—and which one will have patients choosing you over the competition.
December 2019
by Andrea Cook
Clinical consultant Andrea Cook discusses CDC guidelines and the protocols, systems and employee training documents that should help a practice stay in good standing.
May 2017
by Andrea Cook
Andrea Cook explores the importance of a great training system for new team members.
January 2012
Andrea Cook
Andrea Cook discusses ways you can exceed patient expectations in your office.
May 2010
by Andrea Cook
Your practice management system collects all kinds of data. Andrea Cook helps readers learn to use that valuable data.
May 2012
by Andrea L. Cook
Andrea Cook, a clinical consultant, outlines ways to increase accuracy and improve patient comfort using indirect-bonding techniques.
April 2015
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