For more than two years as Orthotown.com’s online community manager, I have had the distinct privilege of
helping Townies find answers to their questions and aid them in navigating Orthotown.com. Though e-mail
and the message boards have always been a great resource, a lot of Townies still aren’t aware that our help
line on the Orthotown.com homepage was my direct line, which often led to many conversations that began
with, “Oh! You’re a real person!” This always brought a smile to my face because I know the deflated feeling
you get when you hear the automated “Press one to reach…” – especially when you’re frustrated with your computer.
Since my time at Orthotown I’ve helped hundreds of Townies with their questions and concerns, which has always been
the highlight of my day. Recently my duties have changed since I took over as Orthotown’s marketing director, and
because of this new transition, I am pleased to announce that I’m passing the torch – or telephone in this case – to
Orthotown’s brand new Online Community Manager Ashley Harris. Ashley will be available to help Townies by e-mail or
phone. So whether you need a reminder of your login information, want to learn how to post a case, or just feel like talking
about Orthotown, you can give her a call. I will miss my daily phone chats with all of you, but I’m not going anywhere
so you can still get in touch with me, plus I guarantee you’re going to love working with Ashley!
(I’ll still) See you on the message boards,
Kerrie Kruse, Marketing Director
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Hello Townies, and thank you for the introduction, Kerrie! I’m Ashley Harris and I am very excited to take
the reins as online community manager. I was first introduced to Orthotown last July, and in my opinion it is
without a doubt, the best resource for ortho professionals in the world! I absolutely love this close-knit,
family-like community. I am eager to get to know many of you, and learn how I might be able to serve your
needs as an Orthotown.com user. I am here for you to voice your questions, concerns and for general message
board chatter. I’m only a private message, e-mail or phone call away!
Looking forward to meeting you all on the boards,
Ashley Harris, Online Community Manager |
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