Message from the Online Community Manager

A New Face to Help Post Your Case
For more than two years as Orthotown.com’s online community manager, I have had the distinct privilege of helping Townies find answers to their questions and aid them in navigating Orthotown.com. Though e-mail and the message boards have always been a great resource, a lot of Townies still aren’t aware that our help line on the Orthotown.com homepage was my direct line, which often led to many conversations that began with, “Oh! You’re a real person!” This always brought a smile to my face because I know the deflated feeling you get when you hear the automated “Press one to reach…” – especially when you’re frustrated with your computer.

Since my time at Orthotown I’ve helped hundreds of Townies with their questions and concerns, which has always been the highlight of my day. Recently my duties have changed since I took over as Orthotown’s marketing director, and because of this new transition, I am pleased to announce that I’m passing the torch – or telephone in this case – to Orthotown’s brand new Online Community Manager Ashley Harris. Ashley will be available to help Townies by e-mail or phone. So whether you need a reminder of your login information, want to learn how to post a case, or just feel like talking about Orthotown, you can give her a call. I will miss my daily phone chats with all of you, but I’m not going anywhere so you can still get in touch with me, plus I guarantee you’re going to love working with Ashley!

(I’ll still) See you on the message boards,
Kerrie Kruse, Marketing Director

Hello Townies, and thank you for the introduction, Kerrie! I’m Ashley Harris and I am very excited to take the reins as online community manager. I was first introduced to Orthotown last July, and in my opinion it is without a doubt, the best resource for ortho professionals in the world! I absolutely love this close-knit, family-like community. I am eager to get to know many of you, and learn how I might be able to serve your needs as an Orthotown.com user. I am here for you to voice your questions, concerns and for general message board chatter. I’m only a private message, e-mail or phone call away!

Looking forward to meeting you all on the boards,
Ashley Harris, Online Community Manager


Online Features

The More The Merrier!
Orthotown is one of those resources too good to keep secret. Tell your ortho colleagues about all the reasons you use it! For more information, click the "refer a colleague" tab on the right sidebar.

Virtual Study Club
Right alongside our extensive message boards, Orthotown.com also hosts a virtual
study club. Log in to view other doctors' progressive cases, give feedback and ask
questions! Access the study club by clicking the corresponding tab on the right sidebar.


Virtual Study Club - Case of the Month

The New AAO Periodontal Screening Recommendations
What is your action plan to work with your referring dentists to implement these new recommendations?


Message Boards

My Quest to Go Paperless on the Cheap
Have any suggestions for this ortho who wants to convert his office to paperless?

New Patients? How Do You Handle Them?
An ortho resident is wondering how to deal with the finance aspect of gaining new patients.


Features

Monthly Poll
Practice Management
Do you have a bonus system in place to incentivize your employees?

A.Yes
B.No

Comments
Orthotown Magazine is based on an interactive publishing model. After you read this magazine, jump online to Orthotown.com and post your comments and feedback about the articles.


Online CE
The Power of the Question… How to Move Your Patients from Denial to Action
– Mary Osborne

This course will help participants become more effective communicators by learning to follow up on difficult questions and comments from patients. You will learn how to check out assumptions, ask clarifying questions and provide information in a way that is clear, concise and relevant to the needs of each patient.
Sponsors
Townie® Poll
When did you last increase your fees?
  
Sally Gross, Member Services Specialist
Phone: +1-480-445-9710
Email: sally@farranmedia.com
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