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New After-hours service is Office Managers' "Dream Come True"

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Initial beta testing successful, Dentists raving with satisfaction
Posted: April 7, 2009
New After-hours service is Office Managers’ “Dream Come True”
Initial beta testing successful, Dentists raving with satisfaction

American Fork, UT (April 04, 2009) —Recall Solutions, LLC is announcing a break-through service now available to all dental practices. As illustrated in their name, Recall Solutions addresses the ever-dreaded subject of contacting and scheduling over-due patients. They have been amazingly successful by putting a new twist on an age-old problem; and in doing so they are saving practices hundreds of dollars monthly while generating thousands in recall hygiene appointments. According to their current clients, the ROI for Recall Solution’s reactivation efforts is as high as 25/1.

Recall Solutions uses a new technology to remotely access an offices’ dental software. Through a secure connection, they are able to query the patient database, update profiles, and ultimately schedule hygiene appointments. “Our courteous, personable callers are what sets us apart from some of the automated systems that are out there...when we call your patients, they are going to think it’s one of your friendly receptionists on the line,” says Brandon Rodman, founder of Recall Solutions, LLC. Simply put, Recall Solutions contacts those hard to catch over-due or inactive patients and schedules them for recare/continuing care; Not to mention it’s all done after hours AND by a live person.

One dentist responded, “When we tried to activate patients during normal business hours, no one ever answered and the staff quickly lost enthusiasm just leaving messages. When the patients got home and listened to our messages, they would never call back. Recall Solutions reaches the patients in the evenings and gets them booked in a courteous, professional, and productive manner. The ROI is a no-brainer." Dr. James Aubert - DDS (Hanson, MA)

Some of the more interesting components of this service have to do with the logistics rather than the impressive statistics. Recall Solutions ensures effectiveness and quality by:
• Dialing Monday - Thursday between the hours of 5:00 - 8:30 PM and Saturday from 10:00 AM - 2:00 PM.
• Employing live callers to provide a “personal touch”, rather than prerecorded messages.
• Using smart dialer technology to outpace ‘front-desk receptionists’ 5-to-1.
• Displaying the same ‘Caller ID’ number as the dental office.
• Following an approved script to ensure the highest level of professionalism.
• Recording an audible “Intent to Arrive”, to solidify and confirm appointments.

The initial “beta testing” of these procedures accompanied with detailed reporting resulted in an enthusiastic following of consultants, dentists and office managers. Another client said, “We have used Recall Solutions for two months now and the results are wonderful. They achieve their numbers
within a couple of days. For us it has been [an easy decision]! And they keep the hygiene schedule stuffed.” Dr. James Dow - DDS (Wallingford, CT)

Recall Solutions is now able to seamlessly integrate with all common dental software, as such they have recently opened their recall services to ALL North American dental offices. They confidently provide their services with a money-back guaranty, and have simple price-points and package options. However, regardless of the package clients decide on, the results are the same - more appointments for the hygiene department, more free-time for the office manager and more revenue for the practice.

About Recall Solutions, LLC
Founded in 2008, Recall Solutions is a Utah-based corporation providing remote ‘patient reactivation’ services to dental practices throughout North America. For further information please visit Recall Solution’s Web site at http://www.recallsolutionsllc.com.
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