Edited by Dentaltown staff
SAN DIEGO, Calif.—If you’ve ever worked in a dental office for just a few days, whether in the front or the back, you know how many systems need to work seamlessly together. As a manager or business owner, you need to clearly distinguish what needs to be accomplished.
When you are trying to get employees up to speed and effective in their duties, having a strong consistent training program is the way to go. Good training will help your organization grow and achieve goals by empowering your team to be the best they can be. Unfortunately, a majority of dental offices do not have effective, well-structured training programs, especially at the front desk.
Training is the action of teaching a person how to do a task so they can reach the goal. It is the step-by-step “how to” of what needs to be done, the reason why it is important, and the outcome of what is expected when it is finished.
Laura Hatch, founder of Front Office Rocks, is a trainer at heart, and one of the first real front office trainers out there that specifically focus on dental front office training and does not have any interest in consulting. Consulting takes a big picture view of your practice, while training is task-focused. Training focuses on making improvements on a job-duty level.
Oftentimes dentists or practice managers tell an employee to make something happen, such as filling tomorrow’s schedule. The problem is that when the dentist tells the employee to do that task, the dentist may not necessarily understand how to accomplish it and therefore cannot show the employee how to do it. The employee might have the best intention while trying to accomplish the task but may not be successful in getting it done correctly. This is where training comes in.
Front Office Rocks Training Seminars are focused on “real world” office training and consist of established ideas and practical training that can be easily implemented into your practice. They focus on the issues most practices are dealing with in today’s world by creating client interactive presentations that are proven to enhance implementation of its online training courses and improve overall customer service.
The established ideas and training you will learn in these seminars will provide you with the basis to:
• Increase collections
• Keep your patients scheduled
• Lower staff turnover
• Lower your overhead
• Increase productivity
• Decrease or eliminate cancellations and no-shows
• Create the ultimate customer service experience
• Reduce office stress
Final 2016 Seminar Schedule:
Sacramento, CA – October 14th 8:00 am – 5:00pm
Washington DC/Baltimore, MD Area - December 2nd 8:00am – 5:00pm