Frequently Asked Questions

Account Information
How do I reset my password?
How do I register?
How do I register for additional Communities?
How do I update my account information?
How do I change my log in name? When I subscribed I didn't realize it would be posted.

Posting a Blog

How do I post a blog?
How do I edit my blog or blog posts?

Posting a Podcast

How do I post a podcast?
How do I edit my podcast?
Classified Ads
How do you view ads by category in the Classified Ads section?
How do I post a job listing / classified ad?
How do I update my magazine subscription?
How do I subscribe to your magazines?
How do I print out an article from the digital or electronic version of your magazine?
Can I still receive a printed version of Hygienetown Magazine in the mail?
Message Boards

Case Presentations

How can I post a Case Presentation?

Posts and Topics

How Do I Reply to a Thread or Post?
How can I Post a Thread or Create a New Topic?
How to Upload an Image When Posting?
What is a pinned topic?
How Do I Post a Poll on the Message Boards?
How do I add a video or podcast inside a topic or reply?

Private Messages

How do I send a private message?


Are these credits valid for my state?
How to Subscribe/Unsubscribe to a Message Board thread?
I am automatically getting email from a message board...How do I deselect this option and get it to stop? Thanks!

User Profile

How to edit my Message Board profile?
Where is the link for uploading/changing avatars?
How do I add a picture to my profile?
How do I create an active clickable link in my signature?

Viewing Posts

Why can I access the posts on one community but not another community?
How do I view Today's Active Topics?
Message Boards - Private Groups

Guidelines and Tips for Running a Successful Group

Admin Guidelines
Removing Group Members
Group Life
Abusive, Harassing or Threatening Behavior

Help / FAQ / Groups

What is the difference between public and private groups?
How do I make a public group private? And vice-versa?
How are private groups administered?
Who can see the posts I make in a group?
How do I leave a group?
How do I delete a group?
How do I create a private group?
Online CE


How do I take an Online CE course?
How do I claim my CE credits and take the post test?
How do I get my CE Certificate?
How can I change my contact information or enter my AGD number to update my CE Certificates?
What is the difference between AGD and ADA credits and which ones should I use?
Can I print the lecture material from the CE courses?
How do I print out a copy of my CE Certificate?

Troubleshooting CE Courses

I clicked “take course” on the CE Course information page and nothing happened OR my computer says it blocked a script or pop-up and the CE course won’t run.
I can’t hear any sound when viewing CE Course presentations.
My computer takes a long time to download the CE Course presentation slides and there are many interruptions during the webcast (the audio stops and starts). It takes me 2, 3 hours to view a course.
Why can’t I use the site with my Mac computer?
Townie® Poll
Do you have a dedicated insurance coordinator in your office?
Sally Gross, Member Services Specialist
Phone: +1-480-445-9710
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