Social media is today what Web sites were five years ago.
Social media sites like Facebook and MySpace burst onto the scene
a few years ago as a way for people to stay connected. MySpace has
since faded, but Facebook has remained strong, with other social
media sites such as Twitter and LinkedIn topping the popularity
charts. Social media sites began as a way for people to pursue, rekindle
and keep tabs on friends and personal relationships, but have
since evolved into an effective platform for marketing.
Whether you are marketing yourself as a trusted expert or marketing
your practice or particular service, social media has become
the way to connect and stay connected, both personally and professionally.
LinkedIn is a site specifically devoted to professional networking,
but Facebook and Twitter have followed suit by fusing the
personal and professional. Facebook and Twitter users now use
their homepages to advertise professional events and accomplishments
just as much as they do to keep in touch with friends. If you
use these social marketing tools to listen to what is important and
top-of-mind in your marketplace, you will be ahead of the game.
Instead of getting upset with your staff for wasting time on
Facebook, empower them to engage with your community via
Facebook. Think about it… how long does it take you or your Web
service to update your Web site? Forever. Facebook? Instant. Enable
your staff to post pictures, videos (post them on YouTube and link
to them from your Facebook page), success stories, fun things going
on at your office, events and more. By the way, the Internet is
becoming a place where visitors watch things, not read them. Be
aware of that when designing the next version of your Web site.
Blogs and blogging supplement e-mail are ways to keep in
touch with people, promote and market yourself. For example, if
you go to a seminar or other business-related trip, be sure to take
pictures and post them to a site such as Flickr. You can then stream
your Flickr pictures to your site or link to particular pictures from
your blog. Why? Your readers and subscribers find the pictures and
content interesting. They want to know what you and your practice
are up to.
The important thing is to engage with your audience through
social marketing as much as possible. At minimum, you should
actively post on Facebook, Twitter and YouTube (and your blog, if
you have one). Everything else (Flickr, Reddit, Squidoo, Tumblr,
Digg, etc.) are nice to have, but not necessary when starting off in
social marketing. Not sure about all this? Set a goal for yourself to
block out two hours this week to set up a Facebook account and
YouTube page for your practice. If you are intimidated, assign one
of your staff members to show you how to do it (but don’t assign
it to them and walk away… you need to stay engaged). If you are
already a social marketing master, try expanding into a new social
media network – launch a contest on Facebook, or try something
new. Go out there and get social!
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