2013 Calendaring
by Alan A. Curtis, DDS, MS, Editorial Director, Orthotown Magazine
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When it comes time to plan for 2013 (or any year for that
matter), what is your plan of attack? How do you decide what
hours to work, what days to work and when to take time off
with the family? As I am in the process of planning my 2013, I
thought it would be a great topic for discussion.
Plan Your Work, Work Your Plan
On a blank piece of paper write out all of the things you'd
like to accomplish (i.e., work goals, retirement planning, family
vacations, continuing education, staff team building, improving
your golf game, college football trips, ski trips, charity/volunteer
activities). Write out your ideal work hours and the number of
days per month you'd like to work. (Example: "I'd like to work
one 7 a.m. start per week and I'd like to work 10-12 days per
month. I'd like to volunteer in my child's school once a month.
I want to have every Monday off and would like to work half
day every Friday. I'd like to have one full week off per month.")
You get the idea. I have colleagues who work six days a week,
three weeks a month and then take a full week off every month.
No desire is too crazy! (Getting your staff to buy into the idea
is another thing.) Shoot for designing your ideal schedule by
beginning with the principles that are most important to you.
Gather Resources
- Download a Word or Excel calendar from the Internet
(www.wincalendar.com).
- Go to the local school district Web site and download the
school schedules.
- Have a planning meeting with your spouse to discuss
vacations, etc. (Don't forget your anniversary!)
- Gather information about CE (AAO meetings, regional
meetings, manufacturer forums etc.).
Lay out the information you have collected onto one calendar.
Color-code vacation, patient days, admin days and your
days off. Compare your days off to holidays, school testing
schedules and school breaks to make sure you are working
smart. Great days to close the office and do staff meetings are
the first days of school, standardized testing and the last day of
school. Parents love to make the most of long school breaks –
if it fits your values and goals for your office, schedule a lot of
production appointments during these times (exams and starts).
While the things I've just mentioned are obvious and make
common sense, mapping them out into a strategic plan for your ideal schedule doesn't always spontaneously happen. It took two
years in practice before I realized the importance of knowing the
schools' standardized testing dates. Somehow all of the appointments
I'd scheduled seemed to have fallen apart!
Once you have filled out the schedule to reflect the values,
goals and priorities of your practice (taking into consideration
schools schedules), evaluate whether you have enough days to
meet the financial and practice growth you wish to achieve.
Analyze this schedule with a bird's-eye view. Share the calendar
with a non-competing colleague for feedback. Share this calendar
with a trusted management employee (office manager, TC,
lead assistant). Compare this calendar to your current year's calendar
to see what days worked well and which ones seemed to
fall flat.
Online Calendar
Our office uses e-mail hosted by Google (called Google Apps).
http://www.google.com/enterprise/apps/business/pricing.html.
This service is free for businesses (up to 10 user accounts)
and uses your own FQDN (Fully Qualified Domain Name
Example: CurtisOrthoAZ.com). Once you have created your
Google Apps account and have it up and running, you can use
the calendaring feature to share your work calendar with your
employees. By transferring your Excel annual planning calendar
to this online calendar you will now have a calendar that you
and your staff can access from anywhere via your smartphone
and is always up-to-date, even if you decide in May that you are
going to take the family on a trip to visit the world's largest ball
of twine. Staff will know when the monthly staff meeting is,
when the holiday party is and when the continuing education
course is.
Practice Management Software
Now that you have designed, evaluated and shared your
ideal schedule with your team, it is time to put this calendar
into your practice management schedule. This last step is oftentimes
the first step with most offices. Plugging the newly created
calendar into the practice management software one year in
advance allows you to schedule recall/observation patients into
specific template appointments. Schedules should be constantly
massaged to fit the changing environment of your practice. The
key element to planning the ideal schedule is to plan your work
and work your plan.
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