Message Boards
Today's Active Topics Today's Active Cases Browse Forum Categories My Recent Activity My Messages Private Groups My Marked Threads My Subscriptions
Today's Active Images Today's Active Polls Most Active Topics Global Townie Map Advanced Message Board Search Message Board Terms of Use

The Art of Connection by Dr. Corinne Devin

Start Discussion
The Art of Connection   

Enhancing patient relationships through public speaking skills

by Dr. Corinne Devin

Imagine sitting in a dental chair, overwhelmed by unfamiliar terminology and uncertain about what comes next. An orthodontist’s ability to communicate with clarity, empathy and confidence can make all the difference. Trust forms the foundation for treatment compliance, satisfaction and outcomes.

Public speaking skills—often associated with large audiences—are equally valuable in one-on-one patient interactions. Techniques like storytelling, body language and vocal variety transform complex explanations into clear, engaging conversations. As James Humes famously said, “The art of communication is the language of leadership.” In orthodontics, mastering this art is essential.

Effective communication extends beyond words to nonverbal cues, tone and emotional connection, shaping the doctor-patient relationship from the first consultation. By applying public speaking techniques, orthodontists can build trust, enhance understanding and create a more positive treatment experience.


The impact of first impressions
We’ve all heard the phrase, “Don’t judge a book by its cover,” yet first impressions are formed almost instantaneously—sometimes in as little as 100 milliseconds.1 Research shows that posture, eye contact, tone of voice and facial expressions significantly influence how patients perceive their providers.

The majority of an impression is shaped not by what we say but by how we present ourselves. Carl W. Buehner famously stated, “They may forget what you said, but they will never forget how you made them feel.” Since first impressions are made so quickly, being intentional about your presence is key.
  • Appearance. Professional attire and grooming set the stage for credibility.
  • Posture and body language. An open, confident stance signals approachability and competence.
  • Facial expressions. A genuine smile and steady eye contact foster trust and connection.
  • Tone of voice. The warmth, confidence and clarity in your voice can either reassure or create distance.

Nonverbal cues are processed faster and have a greater impact.2 While words provide information, it is nonverbal communication that conveys authenticity and builds trust. To establish a positive rapport, orthodontists should maintain an open posture, steady eye contact and warm tone. Subtle yet powerful nonverbal cues reinforce trust and set the stage for a successful doctor-patient relationship.


How clarity in speech and body language eases patient anxiety
Patients often experience anxiety about treatment, making clear communication essential. Public speaking principles—such as pacing, articulation and structured explanations—enhance understanding. Using simple language, relatable analogies and visual aids makes complex concepts more accessible.

For example, instead of saying, “We will move your teeth into a better position,” a more effective approach would be, “We will carefully align your teeth to improve both your smile and bite, enhancing your dental health.” This clarifies the procedure and emphasizes the positive impact on the patient’s well-being.

Beyond verbal clarity, nonverbal communication significantly influences patient impressions. Research shows that posture affects how providers are perceived. Studies show that a physician’s body language—including facial expressions, gestures and posture—directly affects how they are perceived.3 Open, confident postures contribute to positive impressions, whereas closed-off stances can create barriers to trust. Research indicates that male physicians in open postures are consistently perceived more positively across all professional roles. For female physicians, open postures enhance perceptions of medical competence but may not always translate into higher ratings in social skills, such as communication and patient rapport. These findings highlight the nuanced impact of body posture in shaping patients’ judgments of their providers.

Power poses, such as standing with hands on hips, are associated with competence and authority, while low-power poses—like crossed arms—can create a sense of defensiveness or detachment. Regardless of gender, adopting a power pose can help convey confidence, empathy and professionalism, ultimately strengthening the doctor-patient relationship.

A patient’s perception of their physician affects how much information they share, directly impacting communication success, treatment adherence and health outcomes.4-5 By combining clear verbal explanations with intentional nonverbal cues, orthodontists can create a reassuring environment where patients feel informed, valued and confident in their care.


Building rapport makes patients feel heard
Active listening is crucial to effective communication. When patients feel heard, they are more likely to trust their provider and adhere to treatment plans. Orthodontists can foster this connection by maintaining eye contact, nodding to show attentiveness and using reflective listening.

The E.M.P.A.T.H.Y. framework (eye contact, muscles of facial expression, posture, affect, tone of voice, hearing the whole patient and your response) provides a structured approach to strengthening doctor-patient relationships.2 Recognizing and responding appropriately to emotional cues enhances communication and trust. Simple actions—like keeping hands visible while speaking, maintaining an open posture and using a warm tone—subconsciously reassure patients.

Emotions are contagious. Research has shown that stress can be communicated nonverbally, even through scent. One study demonstrated that inhaling stress sweat—collected from individuals under stress—can lead to a form of “secondhand stress,” where observers unconsciously experience heightened vigilance or emotional responses because of others’ stress signals.6 In a clinical setting, an orthodontist’s demeanor—whether calm and reassuring or tense and anxious—directly impacts a patient’s experience.

By being intentional about communication, orthodontists create a space where patients feel heard, respected and supported.


Use storytelling to celebrate progress and motivate patients
Public speaking techniques—especially storytelling—can make treatment updates more engaging and motivating. Instead of simply stating progress, framing it as part of a transformation fosters excitement and reinforces commitment. For example, rather than saying, “Your bite has improved,” a more compelling approach would be: “We’ve made great progress—your bite has shifted significantly, bringing you closer to the smile you’ve always wanted.”

Celebrating milestones keeps patients engaged. By incorporating storytelling into treatment updates, orthodontists make these moments more meaningful and motivating. For example, instead of simply stating an improvement, frame it as part of their transformation: “Six months ago, your teeth were overlapping, but today, we can see a clear, beautiful alignment taking shape. Every adjustment brings us closer to your ideal smile.” This approach helps patients feel like active participants in their success, keeping them motivated and invested in their treatment.


Enhance patient trust and compliance by projecting confidence
Confidence instills trust. When patients perceive their provider as knowledgeable and self-assured, they are more likely to follow recommendations and feel at ease. To project confidence effectively:

  • Speak slowly and clearly to enhance understanding and authority.
  • Avoid filler words like “um” and “uh,” which can undermine credibility.
  • Maintain an open posture and steady eye contact to establish presence and assurance.
Posture significantly affects perception. Standing upright with a relaxed yet professional stance reinforces competence and credibility. Factors such as warmth, competence and familiarity contribute to a provider’s perceived trustworthiness and charisma.7

Confidence in communication does more than build trust—it actively encourages patient participation and adherence to treatment plans.


Encouraging patient compliance and involvement
Effective communication does more than inform—it inspires action. Encouraging patient participation leads to better compliance, improved outcomes and a more positive treatment experience.

One of the most powerful tools in patient engagement is positive reinforcement:

  • “Braces are like teamwork—you’re doing your part, and we’re doing ours. Together, we’re creating something amazing!”
  • “I can already see improvement—imagine how much better your smile will look in just a few months!”
Affirmative language helps patients stay motivated. Instead of simply instructing them, reinforce their progress with statements like, “You’re doing great; by sticking to your treatment plan, we’ll get you to the perfect smile in no time,” makes the process feel rewarding and achievable.

Additionally, involving parents in decision-making reduces anxiety and improves satisfaction. When parents feel informed and engaged, they become active partners in their child’s care, reinforcing treatment adherence at home. By combining verbal encouragement, nonverbal empathy and collaborative decision-making, orthodontists foster a supportive environment that enhances both compliance and patient confidence.


A holistic approach to patient care
Public speaking skills are not confined to the stage; they are essential in everyday patient interactions. By refining communication techniques, orthodontists can foster deeper connections, build trust and enhance the overall treatment experience. Effective communication transforms patient care, making every interaction more meaningful. The way we convey information directly influences patient confidence and outcomes. Communication skills—like clinical expertise—must be developed through continuous learning and practice.8-9 By actively refining public speaking techniques in both clinical and professional settings, we can elevate patient relationships and provide the highest level of care. Mastering the art of communication ensures that every patient feels heard, understood and empowered throughout their orthodontic journey.

References
1. Willis J, Todorov A. First impressions: making up your mind after a 100-ms exposure to a face. Psychological Science. 2006; 17:592–598.
2. Riess H, Kraft-Todd G. E.M.P.A.T.H.Y.: a tool to enhance nonverbal communication between clinicians and their patients. Academic Medicine. 2014 Aug; 89(8):1108-12.
3. Grün FC, Helbges M, Westfal V, Feufel MA. “You Never Get a Second Chance”: First Impressions of Physicians Depend on Their Body Posture and Gender. Front Psychology. 2022 Mar 21:13:836157.
4. Beck, R. S., Daughtridge, R., and Sloane, P. D. (2002). Physician-patient communication in the primary care office: a systematic review. J. Am. Board Family Practice. 15, 25–38.
5. Ha, J. F., and Longnecker, N. (2010). Doctor-patient communication: a review. Ochsner J. 10, 38–43.
6. Rubin D, Botanov Y, Hajcak G, Mujica-Parodi LR. Second-hand stress: inhalation of stress sweat enhances neural response to neutral faces. Social Cognitive Affective Neuroscience 2012 Feb;7(2):208-12.
7. Zebrowitz LA. First Impressions from Faces. Current Direction Psychological Sciences. 2017 June; 26(3): 237–242.
8. Howells RJ, Davies HA, Silverman JD. Teaching and learning consultation skills for pediatric practice. Arch Dis Child. 2006;91:367–70.
9. Korsch BM, Gozzi EK, Francis V. Gaps in doctor-patient communication. Pediatrics. 1968;42:855–71.


Author Bio
Dr. Corinne Devin Dr. Corinne Devin is a U.S. Navy orthodontist, speaker and leader dedicated to service and mentorship. Stationed at Naval Medical Center San Diego, she transforms smiles while mentoring the next generation of professionals. A seasoned speaker, she inspires audiences with messages of leadership, confidence and perseverance. Beyond her career, she has held national pageant titles and serves on committees within the Pacific Coast Society of Orthodontics. Her global experiences, from military deployments to international speaking engagements, fuel her passion for making an impact—one smile and one story at a time.

Disclaimer: The views presented are those of the writer and do not reflect the official policy or position of the Department of Defense, the Department of the Navy or the U.S. government. The opinions and views expressed here belong solely to the author and do not necessarily reflect those of the Department of Defense (DoD) or its components. Any mention of commercial products or services does not imply DoD endorsement. Additionally, the presence of external hyperlinks does not signify DoD approval of the linked websites or their content, products or services.

Orthotown Magazine
September 2025
Orthotown Magazine September 2025 Read Current Issue Read Archived Issues
Sponsors
Townie® Poll
Do you have a dedicated insurance coordinator in your office?
  
Site Menu
Message Boards Magazine Continuing Education Podcasts Blogs Classifieds News Events Townie® Poll Ebooks Townie Choice Awards
Company Info
Contact Us Advertise With Us Howard Farran DDS, MBA Policies and Agreements
Site Help
Sally Gross, Member Services Specialist
Phone: +1-480-445-9710
Email: sally@farranmedia.com
©2025 Orthotown, a division of Farran Media • All Rights Reserved
9633 S. 48th Street Suite 200 • Phoenix, AZ 85044 • Phone:+1-480-598-0001 • Fax:+1-480-598-3450