Practice Management, HR and Accounting

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Conflict Resolution: Your How-To Guide When orthodontic practice owners can set up their team structure to prevent conflict as much as possible, it allows them to focus more of their time and energy on clinical orthodontics. Paul Edwards and the team at CEDR Solutions share some examples of strategies to address conflicts. Plus, download a free guide that goes into more expansive detail about conflict resolution in the workplace!
Conflict Resolution: Your How-To Guide
by Paul Edwards
When orthodontic practice owners can set up their team structure to prevent conflict as much as possible, it allows them to focus more of their time and energy on clinical orthodontics. Paul Edwards and the team at CEDR Solutions share some examples of strategies to address conflicts. Plus, download a free guide that goes into more expansive detail about conflict resolution in the workplace!
July/August 2023
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Team Training Done Right Flint Geier and practice growth experts at Scheduling Institute share insider tips on how to ensure team training results in personal and practice growth and success.
Team Training Done Right
by Flint Geier
Flint Geier and practice growth experts at Scheduling Institute share insider tips on how to ensure team training results in personal and practice growth and success.
July/August 2023
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‘Type’ Casting Dr. Andrew Sarpotdar, who says he has used the Myers-Briggs Type Index to become a more empathetic and self-aware leader, recaps the four major “roles” common to the 16 personalities, and how each one’s strengths can help managers understand what drives their employees and the roles and responsibilities they’ll likely excel—or struggle—at.
‘Type’ Casting
by Dr. Andrew Sarpotdar
Dr. Andrew Sarpotdar, who says he has used the Myers-Briggs Type Index to become a more empathetic and self-aware leader, recaps the four major “roles” common to the 16 personalities, and how each one’s strengths can help managers understand what drives their employees and the roles and responsibilities they’ll likely excel—or struggle—at.
July/August 2023
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Poll: HR and Staffing Orthotown’s monthly poll helps see how other practices operate. This month Townies weigh in on HR and staffing.
Poll: HR and Staffing
Orthotown’s monthly poll helps see how other practices operate. This month Townies weigh in on HR and staffing.
July/August 2023
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A Voice in the Arena: A Way To Keep Score Dr. Chad Foster, Orthotown’s editorial director, discusses how to reassess the way you judge success and accomplishment, both personally and professionally.
A Voice in the Arena: A Way To Keep Score
by Dr. Chad Foster
Dr. Chad Foster, Orthotown’s editorial director, discusses how to reassess the way you judge success and accomplishment, both personally and professionally.
July/August 2023
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Beating Burnout A recent message board post garnered almost 500 responses about people feeling burned out. Flint Geier recaps some of the most common symptoms of burnout and how orthodontists can incorporate specific tools to help them avoid or pull themselves out of the burnout trap.
Beating Burnout
by Flint Geier
A recent message board post garnered almost 500 responses about people feeling burned out. Flint Geier recaps some of the most common symptoms of burnout and how orthodontists can incorporate specific tools to help them avoid or pull themselves out of the burnout trap.
June 2023
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Heat Advisory Dr. Christos Papadopoulos shares six tips that can help position a startup practice for success even before it opens.
Heat Advisory
by Dr. Christos Papadopoulos
Dr. Christos Papadopoulos shares six tips that can help position a startup practice for success even before it opens.
June 2023
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Technological Differences Dr. Bryan Lockhart discusses how doctors can use advances in the evolving digital landscape to amplify their orthodontic knowledge and skills, which can lead to consistently improved treatment results.
Technological Differences
by Dr. Bryan Lockhart
Dr. Bryan Lockhart discusses how doctors can use advances in the evolving digital landscape to amplify their orthodontic knowledge and skills, which can lead to consistently improved treatment results.
May 2023
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Office Visit: Dr. Christopher Cetta Energized by the extra time and freedom generated by working as an associate, Dr. Christopher Cetta turned his efforts toward product invention, content creation and putting extra emphasis on patient satisfaction. In our exclusive Q&A, the Florida Townie discusses bringing the idea of an orthodontic appliance to life, the “broad smile” design trend and more.
Office Visit: Dr. Christopher Cetta
by Kyle Patton, associate editor
Energized by the extra time and freedom generated by working as an associate, Dr. Christopher Cetta turned his efforts toward product invention, content creation and putting extra emphasis on patient satisfaction. In our exclusive Q&A, the Florida Townie discusses bringing the idea of an orthodontic appliance to life, the “broad smile” design trend and more.
May 2023
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A Voice in the Arena: When Your Feet Hit the Floor Orthotown Editorial Director Dr. Chad Foster discusses what he learned from his grandfather, a World War II patrol torpedo boat captain, about motivating and leading a team.
A Voice in the Arena: When Your Feet Hit the Floor
by Dr. Chad Foster
Orthotown Editorial Director Dr. Chad Foster discusses what he learned from his grandfather, a World War II patrol torpedo boat captain, about motivating and leading a team.
May 2023
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Training Champions Scheduling Institute founder Jay Geier explains how practice owners can take their teams from “good” to “better” to “best.”
Training Champions
by Jay Geier
Scheduling Institute founder Jay Geier explains how practice owners can take their teams from “good” to “better” to “best.”
April 2023
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A Wonderful Site To See Dr. Kyle Fagala, who’s both an owner/orthodontist and the co-founder of a digital marketing agency, discusses five ways that a high-performing website can grow an orthodontic practice, with a special focus on navigation, custom photo and video, tone of voice and more.
A Wonderful Site To See
by Dr. Kyle Fagala
Dr. Kyle Fagala, who’s both an owner/orthodontist and the co-founder of a digital marketing agency, discusses five ways that a high-performing website can grow an orthodontic practice, with a special focus on navigation, custom photo and video, tone of voice and more.
March 2023
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Level Up! Dr. Glenn Krieger explains the importance of taking time and making plans for professional and personal self-improvement, and shares suggestions about how readers can develop their own plans for success.
Level Up!
by Dr. Glenn Krieger
Dr. Glenn Krieger explains the importance of taking time and making plans for professional and personal self-improvement, and shares suggestions about how readers can develop their own plans for success.
January/February 2023
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A Voice in the Arena: Selfish Motives of a Contract Artist Dr. Chad Foster, Orthotown’s editorial director, explains how a small number of cases elevates his performance in all the other projects in his practice. How can readers find a consistent level of passion and curiosity in what they’re doing clinically?
A Voice in the Arena: Selfish Motives of a Contract Artist
by Dr. Chad Foster
Dr. Chad Foster, Orthotown’s editorial director, explains how a small number of cases elevates his performance in all the other projects in his practice. How can readers find a consistent level of passion and curiosity in what they’re doing clinically?
April 2023
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A Goal Without a Plan Is Just a Wish You’ve probably heard the aphorism “a goal without a plan is just a wish,” but not many people know how to set goals and plan the actions that help achieve them. Scheduling Institute founder and CEO Jay Geier sets out the steps to take to determine your goals, then create detailed action plans that allow you to achieve them.
A Goal Without a Plan Is Just a Wish
by Jay Geier
You’ve probably heard the aphorism “a goal without a plan is just a wish,” but not many people know how to set goals and plan the actions that help achieve them. Scheduling Institute founder and CEO Jay Geier sets out the steps to take to determine your goals, then create detailed action plans that allow you to achieve them.
December 2022
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It’s Goal Season! The end of the year is when orthodontic practices ought to be thinking about their goals for 2023 and determining the most impactful strategies and tactics to reach them. Discover how practices can use data to guide their decision-making, including how to use higher-view perspectives to examine practice growth.
It’s Goal Season!
by Suzanne Wilson
The end of the year is when orthodontic practices ought to be thinking about their goals for 2023 and determining the most impactful strategies and tactics to reach them. Discover how practices can use data to guide their decision-making, including how to use higher-view perspectives to examine practice growth.
December 2022
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Office Visit: Dr. Brice Gilliam This Nashville Townie is redefining what it means to have a side gig. In this month’s Office Visit, we learn how Dr. Brice Gilliam juggles practice ownership, associateship and being a television star; which construction and renovation tips he has for doctors; why direct-to-consumer orthodontics can be a good thing; and more.
Office Visit: Dr. Brice Gilliam
by Kyle Patton, associate editor
This Nashville Townie is redefining what it means to have a side gig. In this month’s Office Visit, we learn how Dr. Brice Gilliam juggles practice ownership, associateship and being a television star; which construction and renovation tips he has for doctors; why direct-to-consumer orthodontics can be a good thing; and more.
December 2022
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One F/T Employee Per $200,000 Collections? The more things change, the more they stay the same … and relevant. More than a decade ago, Townies were having trouble figuring out how many employees their practice needed—and having even more trouble fi nding good ones
One F/T Employee Per $200,000 Collections?
The more things change, the more they stay the same … and relevant. More than a decade ago, Townies were having trouble figuring out how many employees their practice needed—and having even more trouble fi nding good ones
December 2022
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The Power of Positive Confrontation Eventually, orthodontists will need to have an uncomfortable conversation—with a team member, a patient, even themselves. That doesn’t mean it needs to be a stressful conflict, however. Bringing a situation to someone’s attention can lead to behavior change more easily than you might think
The Power of Positive Confrontation
by Jay Geier
Eventually, orthodontists will need to have an uncomfortable conversation—with a team member, a patient, even themselves. That doesn’t mean it needs to be a stressful conflict, however. Bringing a situation to someone’s attention can lead to behavior change more easily than you might think
November 2022
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A Voice in the Arena: Time Famine Orthotown editorial director Dr. Chad Foster discusses time management and says no matter how shrewd we are in multitasking and moving efficiently, the clock negotiates with no one.
A Voice in the Arena: Time Famine
by Dr. Chad Foster
Orthotown editorial director Dr. Chad Foster discusses time management and says no matter how shrewd we are in multitasking and moving efficiently, the clock negotiates with no one.
November 2022
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Fight Off These Fear Factors Orthodontic practice owners are often more likely to invest in new technology than employee training, which Scheduling Institute founder Jay Geier says can be a big mistake. Geier recaps the five most common reasons practice owners are afraid to invest in training and explains new ways at looking at the issues.
Fight Off These Fear Factors
by Jay Geier
Orthodontic practice owners are often more likely to invest in new technology than employee training, which Scheduling Institute founder Jay Geier says can be a big mistake. Geier recaps the five most common reasons practice owners are afraid to invest in training and explains new ways at looking at the issues.
October 2022
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Office Visit: Hinsdale Ortho Dr. Susan Blair is credentialed in both pediatric dentistry and orthodontics, while Dr. Nick Riccio has a single specialty as well as the energy of a dozen doctors. We tour their orthodontic practice and learn how they balance multiple practices with parenthood and partnership, and their secrets to getting more done every day.
Office Visit: Hinsdale Ortho
by Sam Mittelsteadt, editor and creative director
Dr. Susan Blair is credentialed in both pediatric dentistry and orthodontics, while Dr. Nick Riccio has a single specialty as well as the energy of a dozen doctors. We tour their orthodontic practice and learn how they balance multiple practices with parenthood and partnership, and their secrets to getting more done every day.
October 2022
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Office Visit: Dr. Tatiya Ungphakorn We tour Dr. Tatiya Ungphakorn’s practice and learn more about her approach to turning patient expectations and experiences into exceptional outcomes, the benefits of partnering with a pediatric dentist, the most important things to have in any office and more.
Office Visit: Dr. Tatiya Ungphakorn
by Kyle Patton, associate editor
We tour Dr. Tatiya Ungphakorn’s practice and learn more about her approach to turning patient expectations and experiences into exceptional outcomes, the benefits of partnering with a pediatric dentist, the most important things to have in any office and more.
November 2022
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A Voice in the Arena: Bite Ramps, Part 1: Class 2 Bite Ramps Orthotown Editorial Director Dr. Chad Foster discusses how strategically positioning and shaping bite turbos has been a huge game-changer in clinical efficiency at his practice.
A Voice in the Arena: Bite Ramps, Part 1: Class 2 Bite Ramps
by Dr. Chad Foster
Orthotown Editorial Director Dr. Chad Foster discusses how strategically positioning and shaping bite turbos has been a huge game-changer in clinical efficiency at his practice.
December 2022
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Office Visit: Dr. Todd Wesslen Dr. Todd Wesslen worked in software development for years before pivoting to orthodontics. His background in computer science means he’s not afraid to adopt new technology: He’s a beta tester for practice management software companies, and Wesslen Orthodontics’ two California practices are 100% paperless, with team members trained to work with CBCT and in-office 3D printing.
Office Visit: Dr. Todd Wesslen
by Kyle Patton, associate editor
Dr. Todd Wesslen worked in software development for years before pivoting to orthodontics. His background in computer science means he’s not afraid to adopt new technology: He’s a beta tester for practice management software companies, and Wesslen Orthodontics’ two California practices are 100% paperless, with team members trained to work with CBCT and in-office 3D printing.
January/February 2023
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