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Start 2016 off on the Right Foot with Real World Office Training

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Front Office Rocks Upcoming Seminar Schedule Just Released
Posted: January 19, 2016
Edited by Dentaltown staff

SAN DIEGO—If you’ve ever worked in a dental office for just a few days, whether in the front or the back, you know how many systems need to work seamlessly together.

As a manager or business owner, you need to clearly distinguish what needs to be accomplished. When you are trying to get employees up to speed and effective in their duties, having a strong consistent training program is the way to go.

Front Office Rocks' Training Seminars are focused on “real world” office training and consist of established ideas and practical training that can be easily implemented into your practice. The company focuses on the issues most practices are dealing with in today’s world by creating client interactive presentations that are proven to enhance implementation of our online training courses and improve overall customer service.

The company's founder, Laura, a dental office manager, is a trainer at heart, and one of the first real front office trainers out there that specifically focuses on training and does not have any interest in consulting. Consulting takes a big picture view of your practice, while training is task-focused. 

Good training will help your organization grow and achieve goals by empowering your team to be the best they can be. Majority of dental offices do not have good, well-structured training programs, especially at the front? desk.

Training is the action of teaching a person how to do the task so they can accomplish the goal. It is the step-by-step “how to” of what needs to be done, the reason why it is important, and the outcome of what is expected when it is finished.

Training focuses on making improvements on a job-duty level. Many times dentists or practice managers tell an employee to make something happen, such as filling tomorrow’s schedule. The problem is that when the dentist tells the employee to do that task, the dentist may not necessarily understand how to accomplish it and therefore cannot show the employee how to do it. The employee might have the best intention while trying to accomplish the task but may not be successful in getting it done correctly. This is where training comes in.

The established ideas and training you will learn in these seminars will provide you with the basis to:
• Increase collections
• Keep your patients scheduled
• Lower staff turnover
• Lower your overhead
• Increase productivity
• Decrease or eliminate cancellations and no-shows
• Create the ultimate customer service experience
• Reduce office stress

Front Office Rocks will hold a Tampa/St. Petersburg Area seminar on January 29th and another in Cincinnati, Ohio on March 11th. 

For more information, visit Frontofficerocks.com/events.
 
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