Practice Management, HR and Accounting

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by Jay Geier
You’ve probably heard the aphorism “a goal without a plan is just a wish,” but not many people know how to set goals and plan the actions that help achieve them. Scheduling Institute founder and CEO Jay Geier sets out the steps to take to determine your goals, then create detailed action plans that allow you to achieve them.
December 2022
by Suzanne Wilson
The end of the year is when orthodontic practices ought to be thinking about their goals for 2023 and determining the most impactful strategies and tactics to reach them. Discover how practices can use data to guide their decision-making, including how to use higher-view perspectives to examine practice growth.
December 2022
by Kyle Patton, associate editor
This Nashville Townie is redefining what it means to have a side gig. In this month’s Office Visit, we learn how Dr. Brice Gilliam juggles practice ownership, associateship and being a television star; which construction and renovation tips he has for doctors; why direct-to-consumer orthodontics can be a good thing; and more.
December 2022
The more things change, the more they stay the same … and relevant. More than a decade ago, Townies were having trouble figuring out how many employees their practice needed—and having even more trouble fi nding good ones
December 2022
by Dr. Chad Foster
Orthotown Editorial Director Dr. Chad Foster discusses how strategically positioning and shaping bite turbos has been a huge game-changer in clinical efficiency at his practice.
December 2022
by Jay Geier
Eventually, orthodontists will need to have an uncomfortable conversation—with a team member, a patient, even themselves. That doesn’t mean it needs to be a stressful conflict, however. Bringing a situation to someone’s attention can lead to behavior change more easily than you might think
November 2022
by Kyle Patton, associate editor
We tour Dr. Tatiya Ungphakorn’s practice and learn more about her approach to turning patient expectations and experiences into exceptional outcomes, the benefits of partnering with a pediatric dentist, the most important things to have in any office and more.
November 2022
by Dr. Chad Foster
Orthotown editorial director Dr. Chad Foster discusses time management and says no matter how shrewd we are in multitasking and moving efficiently, the clock negotiates with no one.
November 2022
by Jay Geier
Orthodontic practice owners are often more likely to invest in new technology than employee training, which Scheduling Institute founder Jay Geier says can be a big mistake. Geier recaps the five most common reasons practice owners are afraid to invest in training and explains new ways at looking at the issues.
October 2022
by Sam Mittelsteadt, editor and creative director
Dr. Susan Blair is credentialed in both pediatric dentistry and orthodontics, while Dr. Nick Riccio has a single specialty as well as the energy of a dozen doctors. We tour their orthodontic practice and learn how they balance multiple practices with parenthood and partnership, and their secrets to getting more done every day.
October 2022
by Jay Geier
The first phone call to an orthodontist’s practice is the team’s only opportunity to make the right first impression on potential new patients and referring dentists. Scheduling Institute founder Jay Geier explains how you can ensure your team is doing things correctly.
September 2022
by Kyle Patton, associate editor
This Townie’s new 6,700-square-foot practice in Greeley, Colorado, is, as he puts it, “the nicest dental facility I’ve ever been in.” In our exclusive Q&A, Richter tells us how he went from burned out to burning with a renewed passion for the profession when other docs his age are considering retirement. Plus, hear his hard-learned lessons on how to be a better manager and team leader, and look at some of the impressive tech inside an impressive build.
September 2022
A doc runs into a tricky bit of language in a contract and Townies weigh its potential consequences.
September 2022
With our monthly poll, you can see how other practices operate, what works, what doesn’t and how orthodontics is evolving. The information we gather each month helps us measure trends in the profession. Take a look at this month’s results on HR and staffing.
September 2022
by Jay Geier
Scheduling Institute founder Jay Geier shares three ways that orthodonti practice owners and their teams can help make sure their businesses continue to grow and get referrals.
July/August 2022
by Casey Bull
Your website should be more than just a pretty face! It’s important to have a set strategy and purpose driving your designs when it comes to your site and search engine optimization. These tips will help your website be a top performer.
July/August 2022
by Sam Mittelsteadt, editor & creative director
This Townie won a 2021 American Dental Association Design Innovation Award for the orthodontic practice she opened on a historical corner in Highland Park, Illinois. In this month’s cover story, we tour the practice, discover what she learned by studying beauty pageant queens during her orthodontic residency, and how she applies what she learned in business classes to practice ownership.
July/August 2022
by Dr. Chad Foster
Dr. Chad Foster, Orthotown’s editorial director, discusses the importance and effects of having an orthodontic practice where doctors and team members feel free to be their authentic selves.
July/August 2022
Some quarrelsome employees and salary issues are plaguing a Townie, who asks for some advice from peers.
June 2022
Townies give feedback on a doctor’s new office setup and share their management advice.
June 2022
With our monthly poll, you can see how other practices operate, what works, what doesn’t and how orthodontics is evolving. The information we gather each month helps us measure trends in the profession. Take a look at this month’s results on insurance.
June 2022
by Dr. Chad Foster
Orthotown’s editorial director, Dr. Chad Foster, explains how he shifts his perspective when he can feel burnout encroaching on his ability to look forward to going to work.
June 2022
by Jay Geier
Are you a bad boss by default? Unlike behavior changes that can be initiated immediately, developing into a good leader and coach takes training and practice, and our guide helps readers determine how good they currently are and where they can improve.
May 2022
by Michelle Shimmin
Practice management consultant Michelle Shimmin explains how digital solutions can help orthodontists serve their patients better where they are—which patients are increasingly demanding.
May 2022
by Dr. Jason Annan
Dr. Jason Annan has been leveraging his office overhead costs to earn hundreds of thousands of credit card rewards points, then converting the points into truly valuable assets. This Townie shares some of his top tips and advice so readers can parlay their own bills into bonus miles and other benefits.
May 2022
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Email: sally@farranmedia.com
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