Practice Management, HR and Accounting

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Orthotown’s monthly poll helps see how other practices operate. This month Townies weigh in on Practice Management.
May 2025
by Diana Weaver
Diana Weaver highlights three key skills every treatment coordinator needs for sales success: empathy, drive and relatability. Practice owners can identify the right fit by prioritizing these traits and ensuring that coordinators apply them through training, clear expectations and regular feedback.
January/February 2025
by Dr. Nick Riccio
Dr. Nick Riccio writes about how everyone in your practice is a marketer. Learn how to tackle your real competition—client indifference—by understanding what prospects want, speaking their language and using marketing solutions with impact.
January/February 2025
This year’s Townie Choice Award cover profile winner transformed his San Diego practice with a hands-on renovation and a focus on simplicity. In this exclusive Q&A, he shares his expertise in airway and early expansion cases and how he uses CBCT technology to achieve lifechanging results for young patients.
January/February 2025
by Dr. Susan Blair
Dr. Susan Blair, a dual-credentialed orthodontist and pediatric dentist, shares her insights from working in both specialties about how orthodontists can improve relationships with pediatric dentists and increase referrals.
September 2024
by Jen Gessler
Practice management consultant Jen Gessler explains how it takes a huge daily commitment to work on your leadership skills to improve your life and your team’s life.
September 2024
Orthotown’s monthly poll helps see how other practices operate. This month Townies weigh in on HR and staffing.
July/August 2024
by Dr. Chad Foster
Editorial Director Dr. Chad Foster shares the story of one orthodontist who took great pains to tell potential buyers all the reasons his practice might not be the best fit—and why.
June 2024
by Dr. Chad Foster
Orthotown’s editorial director, Dr. Chad Foster, says doctor-owned private orthodontic practices should devote their energy to informing consumers about the biggest difference between their services and corporatized practices.
April 2024
by Diana Weaver
Diana Weaver, chief operating officer of Shimmin Consulting, explains how practice owners should update their hiring and onboarding protocols to help find and keep great employees in a competitive job market.
March 2024
by Kyle Patton
This Phoenix-area Townie tends to bring people together, whether it’s in his practice (a dual orthodontic and pediatric dentistry office he co-owns with his wife) or in professional online communities. In our exclusive Q&A, Teeters shares why CBCT technology is a must-have, his approach to multifactorial cases, the ins and outs of partnership practices and more.
March 2024
by Kyle Patton
This New Brunswick Townie’s startup success has become a foundation for helping other doctors enter the profession on the right foot. In our exclusive Q&A, he discusses the must-haves for a startup and shares his thoughts on technology investments, marketing power and more.
April 2024
by Paul Edwards
Could our insistence on making employees multitask be part of what led to the massive burnout problem in the workplace? Paul Edwards of CEDR HR Solutions takes a look at how today’s best-suited job candidates will demonstrate talent at sequencing—the practice of completing tasks one after another, deliberately and with focus.
April 2024
by Angie Menendez
Practice management consultant Angie Menendez shares suggestions that can help your practice website convert web visitors into potential patients.
June 2024
Transforming orthodontic communication
March 2024
by Dr. Kevin Baharvand
Dr. Kevin Baharvand discusses how to set and manage expectations for a satellite practice location—especially one shared with another doctor, such as a pediatric dentist and their team.
January/February 2024
by Mari Sawtelle
Mari Sawtelle, founder and president of the Mari’s List orthodontic buying group, discusses the state of orthodontic supplies and shares thoughtful and useful advice on how practices can organize and systemize their ordering for maximum efficiency.
October 2023
by Kyle Patton, associate editor
This Townie’s laid-back approach and mastery of soft skills are on full display in this exclusive peek within his newly built Boca Raton, Florida, practice. He shares his clinical must-haves, an uncommon philosophy of early treatment, lessons learned in setting up shop in a saturated spot and more.
October 2023
by Tina Byrne
Practice management consultant Tina Byrne recaps the factors that can drain the profits from orthodontic practice insurance billing and reimbursement, and explains how to correct them to optimize profitability and effectively manage patient benefits.
September 2023
by Kyle Patton, associate editor
This Georgia Townie’s two practices maintain old-school sensibilities and hospitality while adding an ultramodern patient experience complete with 3D printing, digital scanning and optimized practice management software. In our exclusive Q&A, Trotter discusses the finer points of 3D technologies, how digital scanners increased his revenue, why hiring a consultant made him a better manager and more.
September 2023
by Brittany Frazier
With inflation driving the costs of staffing and supplies through the roof, orthodontists need every advantage they can get—especially when it’s data-driven. Looking at a decade of practice data, certified public accountant Brittany Frazier evaluates the healthy range for expenses in orthodontic practices across the nation, and offers tips on how to keep practice finances in line and create an increase in production to boost the bottom line.
July/August 2023
Docs discuss who goes home first at their practices—the owner or the employees
March 2024
by Dr. Chad Foster
Editorial director Dr. Chad Foster explains the importance of ensuring patients are treated at a practice that maintains consistency when it comes to the doctor treating them ... even if it’s not your own practice.
November 2023
by Kyle Patton
The Chicago area is home to one of the profession’s most saturated and competitive markets, but don’t expect this Townie to break a sweat. Effective positioning, community engagement and wise investments have created a relatively stress-free environment for him and his team. Check out his favorite pieces of tech, learn tips to reduce the number of professional headaches, see a remarkable charity case and more.
January/February 2024
A young Townie starts a valuable discussion on future planning and expectations
March 2024
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