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Product Profile: Virtual 5-Star Front Desk Training

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Product Profile: Virtual 5-Star Front Desk Training 

A proven new patient generation solution


New patients are the lifeblood of any orthodontic practice, and a steady monthly increase is one of three critical components to growing business. With up to 98% of patients calling before scheduling an appointment, it’s imperative to ensure that the orthodontist’s team knows how to turn those calls into new patients that walk through the front door.

See a 10–40% increase in new patients

After 25 years of helping doctors and their teams realize their true potential, Scheduling Institute’s Virtual 5-Star Telephone Training Program remains the gold standard. The new and improved virtual program includes live and interactive trainings online, allowing team training to be completed anywhere. Once 5-Star certified, team members can turn inbound phone calls into scheduled appointments. On average, members see an increase of 10–40% in new patients within the first 90 days.

Virtual Front Desk Training

Once enrolled, team members have access to a seven-part certification series designed to increase the number of new patients. These live and interactive courses teach the team how to seamlessly handle insurance questions, master conversion strategies, discover the five most important parts of every call, and more. Supporting training workbooks and tools are also provided in modules for each enrolled team member to use and reference through this self-guided training. This training will increase new patients and collections and create a 5-Star patient experience.

Built-in accountability for your team

“Training without accountability is just entertainment.”
                  — Jay Geier, Scheduling Institute founder

Not only do front desk team members learn how to increase new patients, but as a part of the Gold Membership, they are also held accountable monthly through mystery calls. These reviewed calls will coach them through additional improvements to reach and maintain certification.

Track your progress

Gold Members have access to a personalized membership website to track new patients, collections and more. These tools make keeping up with data easy, so the doctor always knows how the team is performing.

Continuing education for the doctor

Gold Members have grown their practices by tens of thousands of new patients over the past 25 years. This membership not only guarantees a risk-free increase in new patients without adding any marketing, but it also uncovers the untapped potential in the practice’s front desk team. Through member-exclusive events and content like the Practice Building Series by Jay Geier, the industry’s leading expert on practice growth, the Gold Membership has opened the eyes of doctors around the world to a better model of private practice.

For more information and a free practice analysis, visit schedulinginstitute.com/virtual.

 

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September 2025
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