What do footwear and orthodontics have in common? Find out during this amazing interview with Ted McGreer, owner of Ted’s Shoe and Sport.
Established in 1999, Ted’s Shoe and Sport embarks on it’s 18th year on Main Street in Keene, NH. Ted McGreer has put together an award winning team of people around him, and works closely with the medical and athletic community to improve comfort and performance in all levels. Ted has developed his own line of anti-microbial shoe deodorizer, a proprietary over the counter custom orthotic line, and has designed many shoes for the New Balance Athletic Shoe Company.
Known for his charitable giving and community involvement, Ted is proud to have received the Greater Keene Chamber of Commerce Windsor Brooks Business of the Year award in 2005. You can’t miss Ted’s infectious enthusiasm: “To know that you’re making a difference in people’s lives every day is the most rewarding and gratifying feeling one could experience. Especially when you love what you do, and you’re surrounded by great people.”
Tune into this episode to learn about:
-Why all businesses are in the same business: the People Business
-How Ted and his team deliver “knock your socks off” customer service
-Differentiating your practice through authentic storytelling and community marketing
-How Ted’s Shoe and Sport has remained vibrant despite the emergence of big box, online, and direct to consumer competitors
37: Customer Service, Staff Training and Community