Practice Management, HR and Accounting

4 Pillars of Modern Orthodontic Practice Management
How outdated or leaky procedures could be costing your practice a fortune.
Dr. Jamie Reynolds
CE Credits: 1.5
A Voice in the Arena: Bite Ramps, Part 1: Class 2 Bite Ramps
Orthotown Editorial Director Dr. Chad Foster discusses how strategically positioning and shaping bite turbos has been a huge game-changer in clinical efficiency at his practice.
by Dr. Chad Foster
December 2022
It’s Goal Season!
The end of the year is when orthodontic practices ought to be thinking about their goals for 2023 and determining the most impactful strategies and tactics to reach them. Discover how practices can...
by Suzanne Wilson
December 2022
Negotiating a Lease Renewal for Your Dental Practice
This course details different avenues orthodontists can take when approaching their commercial lease renewal. If you agree to the same terms and conditions as you initially did with your landlord,...
Dale Willerton and Jeff Grandfield
CE Credits: 1.5
A Goal Without a Plan Is Just a Wish
You’ve probably heard the aphorism “a goal without a plan is just a wish,” but not many people know how to set goals and plan the actions that help achieve them. Scheduling Institute founder and CEO...
by Jay Geier
December 2022
Hiring and Developing Your Team the Right Way
Do you hire based on whether you like the person you’re interviewing? Re-imagine your hiring methods and discover proven approaches to attracting, interviewing, and hiring the talent you want. You’ll...
Sheri Kay, RDH
CE Credits: 1.5
Office Visit: Dr. Brice Gilliam
This Nashville Townie is redefining what it means to have a side gig. In this month’s Office Visit, we learn how Dr. Brice Gilliam juggles practice ownership, associateship and being a television...
by Kyle Patton, associate editor
December 2022
Real Estate: Real Issues for Starting (and Selling) a Dental Practice
This course navigates the complex landscape of commercial real estate and the dental office, by covering topics such start up offices, lease renewals, and buying or selling. In addition, this course...
Charles Feitel
CE Credits: 1.5
From Ordinary to Extraordinary: How to Create a Self-Managing Team... Filmed Live at Townie Meeting
In this course you will discover secrets to creating game-changing mission and purpose statements that will engage your team and get them to buy in on the practice’s strategic goals. This course will...
Paul Edwards
CE Credits: 1.5
One F/T Employee Per $200,000 Collections?
The more things change, the more they stay the same … and relevant. More than a decade ago, Townies were having trouble figuring out how many employees their practice needed—and having even more...
December 2022
Office Visit: Hinsdale Ortho
Dr. Susan Blair is credentialed in both pediatric dentistry and orthodontics, while Dr. Nick Riccio has a single specialty as well as the energy of a dozen doctors. We tour their orthodontic practice...
by Sam Mittelsteadt, editor and creative director
October 2022
Stop Cancellations!
It is the perfectly scheduled day and then it all falls apart! Learn the secrets to helping more of your patients keep their commitments. How to reduce cancellations, no shows, and disruptive...
Steven Anderson
CE Credits: 1.5
A Voice in the Arena: Time Famine
Orthotown editorial director Dr. Chad Foster discusses time management and says no matter how shrewd we are in multitasking and moving efficiently, the clock negotiates with no one.
by Dr. Chad Foster
November 2022
The New OSHA Hazard Communication Standard
This course will introduce the participant to the new Globally Harmonized Hazard Communication Standard. Employers are required to provide training to employees on the chemical safety and employees...
Leslie Canham, CDA, RDA
CE Credits: 1.5
Office Visit: Dr. Tatiya Ungphakorn
We tour Dr. Tatiya Ungphakorn’s practice and learn more about her approach to turning patient expectations and experiences into exceptional outcomes, the benefits of partnering with a pediatric...
by Kyle Patton, associate editor
November 2022
The Power of the Question... How to Move Your Patients from Denial to Action.
This course will help participants become more effective communicators by learning to follow up on difficult questions and comments from patients. You will learn how to check out assumptions; ask...
Mary Osborne
CE Credits: 1.5
How to set up and conduct your own OSHA Bloodborne Pathogen program and training.
This course is designed to familiarize the participant with OSHA requirements and the basic elements of a bloodborne pathogen training program. This course may be utilized as a guideline for...
Leslie Canham, CDA, RDA
CE Credits: 1.5
The Power of Positive Confrontation
Eventually, orthodontists will need to have an uncomfortable conversation—with a team member, a patient, even themselves. That doesn’t mean it needs to be a stressful conflict, however. Bringing a...
by Jay Geier
November 2022
Fight Off These Fear Factors
Orthodontic practice owners are often more likely to invest in new technology than employee training, which Scheduling Institute founder Jay Geier says can be a big mistake. Geier recaps the five...
by Jay Geier
October 2022
Your Success Is on the Line
The first phone call to an orthodontist’s practice is the team’s only opportunity to make the right first impression on potential new patients and referring dentists. Scheduling Institute founder Jay...
by Jay Geier
September 2022
Townie Poll: HR and Staffing
With our monthly poll, you can see how other practices operate, what works, what doesn’t and how orthodontics is evolving. The information we gather each month helps us measure trends in the...
September 2022
Harsh Termination Clause
A doc runs into a tricky bit of language in a contract and Townies weigh its potential consequences.
September 2022
Office Visit: Dr. David Richter
This Townie’s new 6,700-square-foot practice in Greeley, Colorado, is, as he puts it, “the nicest dental facility I’ve ever been in.” In our exclusive Q&A, Richter tells us how he went from burned...
by Kyle Patton, associate editor
September 2022
Continuing Education: New PPE Considerations for Dental Professionals
Dr. Sophia G. Saeed and Orthotown editorial board member Dr. Edmund Khoo provide a brief summary of personal protective equipment and the CDC’s COVID-19 guidelines for dental settings.
by Dr. Sophia G. Saeed and Dr. Edmund Khoo
July/August 2020
Office Visit: Dr. Jessica Cohen
This Townie won a 2021 American Dental Association Design Innovation Award for the orthodontic practice she opened on a historical corner in Highland Park, Illinois. In this month’s cover story, we...
by Sam Mittelsteadt, editor & creative director
July/August 2022
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