Practice Management, HR and Accounting

How’s Your (Financial) Health?

In this financial health checkup, Scheduling Institute founder Jay Geier discusses the three most important areas of an orthodontic practice that owners need to invest in for positive returns.

by Jay Geier

September 2021

Negotiating a Lease Renewal for Your Dental Practice

This course details different avenues orthodontists can take when approaching their commercial lease renewal. If you agree to the same terms and conditions as you initially did with your landlord,...

Dale Willerton and Jeff Grandfield

CE Credits: 1.5

Employee Termination: Keep Your Story Straight

When it comes to employee separations, firings are, by far, the riskiest. HR expert Paul Edwards explains how practice owners can help control the narrative of employee termination through preventive...

by Paul Edwards

September 2021

Hiring and Developing Your Team the Right Way

Do you hire based on whether you like the person you’re interviewing? Re-imagine your hiring methods and discover proven approaches to attracting, interviewing, and hiring the talent you want. You’ll...

Sheri Kay, RDH

CE Credits: 1.5

Cover Your Assets

An orthodontic practice needs layers of cybersecurity protection to keep it safe. With the right plan in place, the layers perform like a moat and walls around a castle: Each obstacle might not be...

by Tom Jewkes and Dan Gavin

September 2021

Real Estate: Real Issues for Starting (and Selling) a Dental Practice

This course navigates the complex landscape of commercial real estate and the dental office, by covering topics such start up offices, lease renewals, and buying or selling. In addition, this course...

Charles Feitel

CE Credits: 1.5

A Voice in the Arena: Champion What Your Patients Want

Orthotown editorial director Dr. Chad Foster shares why it’s important to focus on aesthetics during in the new-patient exam.

by Dr. Chad Foster

September 2021

From Ordinary to Extraordinary: How to Create a Self-Managing Team... Filmed Live at Townie Meeting

In this course you will discover secrets to creating game-changing mission and purpose statements that will engage your team and get them to buy in on the practice’s strategic goals. This course will...

Paul Edwards

CE Credits: 1.5

Policing the Insurance Policies

As practice management consultant Tina Byrne explains, being an in-network provider and participating with an insurance plan is not necessarily a “discount death sentence”—to the contrary, a...

by Tina Byrne

July/August 2021

Stop Cancellations!

It is the perfectly scheduled day and then it all falls apart! Learn the secrets to helping more of your patients keep their commitments. How to reduce cancellations, no shows, and disruptive...

Steven Anderson

CE Credits: 1.5

Google My Business

Orthodontic marketing expert Mary Kay Miller explains how practices can cultivate and curate their Google My Business entry, one of the most important pieces of digital real estate available when...

by Mary Kay Miller

July/August 2021

The New OSHA Hazard Communication Standard

This course will introduce the participant to the new Globally Harmonized Hazard Communication Standard. Employers are required to provide training to employees on the chemical safety and employees...

Leslie Canham, CDA, RDA

CE Credits: 1.5

Poll: Practice Management

With our monthly poll, you can see how other practices operate, what works, what doesn’t and how orthodontics is evolving. The information we gather each month helps us measure trends in the...

July/August 2021

The Power of the Question... How to Move Your Patients from Denial to Action.

This course will help participants become more effective communicators by learning to follow up on difficult questions and comments from patients. You will learn how to check out assumptions; ask...

Mary Osborne

CE Credits: 1.5

A Voice in the Arena: The Wanting Self

Orthotown editorial director Dr. Chad Foster delves into the “wanting self,” a concept that’s discussed in his favorite book, and shares how it relates to orthodontists.

by Dr. Chad Foster

July/August 2021

How to set up and conduct your own OSHA Bloodborne Pathogen program and training.

This course is designed to familiarize the participant with OSHA requirements and the basic elements of a bloodborne pathogen training program. This course may be utilized as a guideline for...

Leslie Canham, CDA, RDA

CE Credits: 1.5

A Voice in the Arena: Be the Lion You Are

Orthotown editorial director Dr. Chad Foster shares the importance of not feeling like a “hamster on a wheel in a small cage” and how he broke free when he found himself in that situation.

by Dr. Chad Foster

June 2021

Orthodontic Office Cultural Relevance

Scheduling Institute founder and CEO Jay Geier explains the difference between a transactional practice culture and a relational one—and how the latter can help drive practice success.

by Jay Geier

June 2021

Overhauling the ‘Corrective Action Plan’

Paul Edwards, CEO and founder of CEDR HR Solutions, explains how orthodontists can use a model known as progressive corrective coaching to improve team performance and protect their practice.

by Paul Edwards

April 2021

Dental Office Culture: Many, Happy Returns

A successful orthodontic practice involves investment—not just of dollars but also hours dedicated to training, engagement and execution. Jay Geier, founder of the Scheduling Institute, explains how...

by Jay Geier

May 2021

4 Common Financial Mistakes Made by Orthodontists

Judson Crawford, a financial advisor at Cain Watters, identifies four common financial mistakes made by orthodontists and the steps they can take to make the most of their practices even after the...

by Judson Crawford

May 2021

A Voice in the Arena: The Heart of a Chef

Orthotown editorial director Dr. Chad Foster shares how the ins and outs of a restaurant are no different than those in an orthodontic practice.

by Dr. Chad Foster

May 2021

Office Visit: Dr. Trevor Nichols

We visit the Mesa, Arizona, practice where this Townie works with his longtime mentor, Dr. Stuart Frost, and learn how he uses social media to market his practice and how his commitment to his family...

by Arselia Gales, assistant editor

April 2021

A Voice in the Arena: New Beginnings, New Opportunities

In his first column as Orthotown’s new editorial director, Dr. Chad Foster discusses his goals for the publication and online community. As he explains, there’s lots of work to be done!

by Dr. Chad Foster

April 2021

Just Rewards: Dental Team Management

It’s not always about the money—but you also can’t be a cheapskate and keep the caliber of talent you need to deliver a great patient experience and grow your practice. Jay Geier of the Scheduling...

by Jay Geier

April 2021