Practice Management, HR and Accounting

4 Pillars of Modern Orthodontic Practice Management

How outdated or leaky procedures could be costing your practice a fortune.

Dr. Jamie Reynolds

CE Credits: 1.5

Poll: Small Equipment and Supplies

With our monthly poll you can see how other practices operate, what works, what doesn’t and how dentistry is evolving. The information we gather each month helps us measure trends in the profession....

December 2020

5 to Grow On

Orthodontists who are thinking about selling their practice need to be able to prove that it has significant value, and orthodontists who are planning to keep and grow their practice should still be...

by Jay Geier

December 2020

Negotiating a Lease Renewal for Your Dental Practice

This course details different avenues orthodontists can take when approaching their commercial lease renewal. If you agree to the same terms and conditions as you initially did with your landlord,...

Dale Willerton and Jeff Grandfield

CE Credits: 1.5

Hiring and Developing Your Team the Right Way

Do you hire based on whether you like the person you’re interviewing? Re-imagine your hiring methods and discover proven approaches to attracting, interviewing, and hiring the talent you want. You’ll...

Sheri Kay, RDH

CE Credits: 1.5

Office Visit: Dr. Jason Battle

We take a trip to Orlando, Florida, to tour the practice of one of our most-followed members on Orthotown’s message boards. In our exclusive Q&A, this 15-year Townie also shares how he used the...

by Arselia Gales, assistant editor

December 2020

Office Visit: Dr. Bonciel Griffin-Burress

This Townie is about to open her third orthodontic practice in Chicago’s southern neighborhoods, having returned to the area she grew up in. “I feel a strong sense of purpose when I meet neighborhood...

by Kyle Patton, associate editor

November 2020

Real Estate: Real Issues for Starting (and Selling) a Dental Practice

This course navigates the complex landscape of commercial real estate and the dental office, by covering topics such start up offices, lease renewals, and buying or selling. In addition, this course...

Charles Feitel

CE Credits: 1.5

Damage Control

Any orthodontic practice that’s been in business for a while has had to deal with a displeased patient. These guidelines will help you determine a plan for how to react and what to include in the...

by Michael Fitterer

November 2020

From Ordinary to Extraordinary: How to Create a Self-Managing Team... Filmed Live at Townie Meeting

In this course you will discover secrets to creating game-changing mission and purpose statements that will engage your team and get them to buy in on the practice’s strategic goals. This course will...

Paul Edwards

CE Credits: 1.5

Grow in 2021 (By Doing This in 2020)

Scheduling Institute founder and CEO Jay Geier discusses three areas to focus on in the fourth quarter to maximize practice productivity in 2021 and beyond.

by Jay Geier

November 2020

Stop Cancellations!

It is the perfectly scheduled day and then it all falls apart! Learn the secrets to helping more of your patients keep their commitments. How to reduce cancellations, no shows, and disruptive...

Steven Anderson

CE Credits: 1.5

Orthodontic Practices and COVID-19

Labor attorney John J. Balitis discusses some of the orthodontic practice’s legal rights and responsibilities during the COVID-19 pandemic, such as workplace policies, employee privacy and protection...

by John J. Balitis

October 2020

The New OSHA Hazard Communication Standard

This course will introduce the participant to the new Globally Harmonized Hazard Communication Standard. Employers are required to provide training to employees on the chemical safety and employees...

Leslie Canham, CDA, RDA

CE Credits: 1.5

Going Virtual

Practice management consultant Casey Bull discusses how virtual treatment coordinators and traditional ones have the same objective in the practice, but quite a few variances in how they achieve...

by Casey Bull

September 2020

The Power of the Question... How to Move Your Patients from Denial to Action.

This course will help participants become more effective communicators by learning to follow up on difficult questions and comments from patients. You will learn how to check out assumptions; ask...

Mary Osborne

CE Credits: 1.5

Continuing Education: New PPE Considerations for Dental Professionals

Dr. Sophia G. Saeed and Orthotown editorial board member Dr. Edmund Khoo provide a brief summary of personal protective equipment and the CDC’s COVID-19 guidelines for dental settings.

by Dr. Sophia G. Saeed and Dr. Edmund Khoo

July/August 2020

How to set up and conduct your own OSHA Bloodborne Pathogen program and training.

This course is designed to familiarize the participant with OSHA requirements and the basic elements of a bloodborne pathogen training program. This course may be utilized as a guideline for...

Leslie Canham, CDA, RDA

CE Credits: 1.5

Financial Lessons Learned From COVID-19

Certified public accountants and valuation analysts Tim Lott and Mike Bark discuss the income tax-related aspects of recent COVID-19 relief bills, and how orthodontists can best prepare their...

by Tim Lott and Mike Bark

July/August 2020

The Virtual Blockbuster

As practice management consultant LeeAnn Peniche explains, a virtual consultation isn’t just a “screen test”— it’s a real, very important appointment that likely will remain long after the COVID-19...

by LeeAnn Peniche

July/August 2020

Embrace Progress: A Good Day at Golf Is Like a Good Day at Work

Orthotown editorial director Dr. Daniel Grob discusses the parallels between picking up a new sport and practicing orthodontics.

by Dr. Daniel Grob

July/August 2020

Embrace Progress: Team Training

What could football and orthodontics have in common? Orthotown Editorial Director Dr. Daniel Grob discusses how it’s important for team leaders to make sure that their star player is properly...

by Dr. Daniel Grob

December 2019

Train to Win

Practice management consultant Andrea Cook discusses the difference between customer service and customer experience—and which one will have patients choosing you over the competition.

by Andrea Cook

December 2019

Watch the Clock

Office technology is great— if what it’s doing is legal. This recap explains how to make sure you are using your timekeeping software correctly.

by Paul Edwards

December 2019

What’s TikTok and Can It Grow Your Practice?

Dr. Grant Collins, who’s garnered more than 1 million followers on the social media platform, explains more about the app—and how any social media success requires a deep look at your practice...

by Dr. Grant Collins

December 2019