Practice Management, HR and Accounting

How’s Your (Financial) Health?
In this financial health checkup, Scheduling Institute founder Jay Geier discusses the three most important areas of an orthodontic practice that owners need to invest in for positive returns.
by Jay Geier
September 2021
Negotiating a Lease Renewal for Your Dental Practice
This course details different avenues orthodontists can take when approaching their commercial lease renewal. If you agree to the same terms and conditions as you initially did with your landlord,...
Dale Willerton and Jeff Grandfield
CE Credits: 1.5
Employee Termination: Keep Your Story Straight
When it comes to employee separations, firings are, by far, the riskiest. HR expert Paul Edwards explains how practice owners can help control the narrative of employee termination through preventive...
by Paul Edwards
September 2021
Hiring and Developing Your Team the Right Way
Do you hire based on whether you like the person you’re interviewing? Re-imagine your hiring methods and discover proven approaches to attracting, interviewing, and hiring the talent you want. You’ll...
Sheri Kay, RDH
CE Credits: 1.5
Cover Your Assets
An orthodontic practice needs layers of cybersecurity protection to keep it safe. With the right plan in place, the layers perform like a moat and walls around a castle: Each obstacle might not be...
by Tom Jewkes and Dan Gavin
September 2021
Real Estate: Real Issues for Starting (and Selling) a Dental Practice
This course navigates the complex landscape of commercial real estate and the dental office, by covering topics such start up offices, lease renewals, and buying or selling. In addition, this course...
Charles Feitel
CE Credits: 1.5
A Voice in the Arena: Champion What Your Patients Want
Orthotown editorial director Dr. Chad Foster shares why it’s important to focus on aesthetics during in the new-patient exam.
by Dr. Chad Foster
September 2021
From Ordinary to Extraordinary: How to Create a Self-Managing Team... Filmed Live at Townie Meeting
In this course you will discover secrets to creating game-changing mission and purpose statements that will engage your team and get them to buy in on the practice’s strategic goals. This course will...
Paul Edwards
CE Credits: 1.5
Policing the Insurance Policies
As practice management consultant Tina Byrne explains, being an in-network provider and participating with an insurance plan is not necessarily a “discount death sentence”—to the contrary, a...
by Tina Byrne
July/August 2021
Stop Cancellations!
It is the perfectly scheduled day and then it all falls apart! Learn the secrets to helping more of your patients keep their commitments. How to reduce cancellations, no shows, and disruptive...
Steven Anderson
CE Credits: 1.5
Google My Business
Orthodontic marketing expert Mary Kay Miller explains how practices can cultivate and curate their Google My Business entry, one of the most important pieces of digital real estate available when...
by Mary Kay Miller
July/August 2021
The New OSHA Hazard Communication Standard
This course will introduce the participant to the new Globally Harmonized Hazard Communication Standard. Employers are required to provide training to employees on the chemical safety and employees...
Leslie Canham, CDA, RDA
CE Credits: 1.5
Poll: Practice Management
With our monthly poll, you can see how other practices operate, what works, what doesn’t and how orthodontics is evolving. The information we gather each month helps us measure trends in the...
July/August 2021
The Power of the Question... How to Move Your Patients from Denial to Action.
This course will help participants become more effective communicators by learning to follow up on difficult questions and comments from patients. You will learn how to check out assumptions; ask...
Mary Osborne
CE Credits: 1.5
A Voice in the Arena: The Wanting Self
Orthotown editorial director Dr. Chad Foster delves into the “wanting self,” a concept that’s discussed in his favorite book, and shares how it relates to orthodontists.
by Dr. Chad Foster
July/August 2021
How to set up and conduct your own OSHA Bloodborne Pathogen program and training.
This course is designed to familiarize the participant with OSHA requirements and the basic elements of a bloodborne pathogen training program. This course may be utilized as a guideline for...
Leslie Canham, CDA, RDA
CE Credits: 1.5
A Voice in the Arena: Be the Lion You Are
Orthotown editorial director Dr. Chad Foster shares the importance of not feeling like a “hamster on a wheel in a small cage” and how he broke free when he found himself in that situation.
by Dr. Chad Foster
June 2021
Orthodontic Office Cultural Relevance
Scheduling Institute founder and CEO Jay Geier explains the difference between a transactional practice culture and a relational one—and how the latter can help drive practice success.
by Jay Geier
June 2021
Overhauling the ‘Corrective Action Plan’
Paul Edwards, CEO and founder of CEDR HR Solutions, explains how orthodontists can use a model known as progressive corrective coaching to improve team performance and protect their practice.
by Paul Edwards
April 2021
Dental Office Culture: Many, Happy Returns
A successful orthodontic practice involves investment—not just of dollars but also hours dedicated to training, engagement and execution. Jay Geier, founder of the Scheduling Institute, explains how...
by Jay Geier
May 2021
4 Common Financial Mistakes Made by Orthodontists
Judson Crawford, a financial advisor at Cain Watters, identifies four common financial mistakes made by orthodontists and the steps they can take to make the most of their practices even after the...
by Judson Crawford
May 2021
A Voice in the Arena: The Heart of a Chef
Orthotown editorial director Dr. Chad Foster shares how the ins and outs of a restaurant are no different than those in an orthodontic practice.
by Dr. Chad Foster
May 2021
Office Visit: Dr. Trevor Nichols
We visit the Mesa, Arizona, practice where this Townie works with his longtime mentor, Dr. Stuart Frost, and learn how he uses social media to market his practice and how his commitment to his family...
by Arselia Gales, assistant editor
April 2021
A Voice in the Arena: New Beginnings, New Opportunities
In his first column as Orthotown’s new editorial director, Dr. Chad Foster discusses his goals for the publication and online community. As he explains, there’s lots of work to be done!
by Dr. Chad Foster
April 2021
Just Rewards: Dental Team Management
It’s not always about the money—but you also can’t be a cheapskate and keep the caliber of talent you need to deliver a great patient experience and grow your practice. Jay Geier of the Scheduling...
by Jay Geier
April 2021
Sponsors
Sally Gross, Member Services Specialist
Phone: +1-480-445-9710
Email: sally@farranmedia.com
©2021 Orthotown, L.L.C., a division of Farran Media, L.L.C. • All Rights Reserved
9633 S. 48th Street Suite 200 • Phoenix, AZ 85044 • Phone:+1-480-598-0001 • Fax:+1-480-598-3450